Help Center · Frequently Asked Questions

tbjili FAQ – Your Questions Answered

New to tbjili or just need a quick answer? This FAQ covers everything Filipino players ask most — from signing up and making deposits to withdrawing winnings, claiming bonuses, and staying safe. Browse by category or scroll through to find what you need.

Registration & Verification

Everything you need to know about creating your tbjili account, completing KYC, and the 21+ age requirement for Filipino players.

Deposits & Withdrawals

Learn about accepted payment methods — GCash, Maya, BPI, BDO, and more — plus processing times and minimum transaction amounts.

Bonuses & Promotions

Understand how tbjili's welcome bonuses, reload offers, and free spins work — including wagering requirements and how to claim them.

Games & Platform

Questions about tbjili's slots, live casino, sports betting, bingo, and dice games — including fairness, RTP, and mobile compatibility.

Account Security

How to keep your tbjili account safe, reset your password, enable two-factor authentication, and what to do if you suspect unauthorised access.

Responsible Gaming

How tbjili's self-exclusion, deposit limits, and cooling-off tools work — and where to get help if gambling is affecting your life.

Registration & Account Verification

Creating a tbjili account is straightforward. Visit the tbjili Casino page and click the Register button. You'll need to provide a valid email address, create a secure password, and enter your basic personal details including your full name and date of birth. After submitting, you'll receive a verification email — click the link inside to activate your account. Once activated, you'll need to complete KYC (Know Your Customer) identity verification before you can deposit or play for real money. Remember: you must be 21 years or older to register on tbjili, as required by Philippine law and PAGCOR regulations.

tbjili requires a valid Philippine government-issued ID to verify your identity and confirm you are 21 years or older. Accepted documents include:
  • Philippine Passport
  • SSS / UMID Card
  • PhilHealth ID
  • Driver's License
  • Voter's ID / Voter's Certification
  • Philippine National ID (PhilSys)
You may also be asked to provide a selfie holding your ID, and proof of address (such as a utility bill or bank statement dated within the last 3 months). KYC verification is typically completed within 1–2 business days.

No. tbjili strictly enforces a one account per player policy. Creating multiple accounts — whether using different email addresses, phone numbers, or payment methods — is a violation of tbjili's Terms & Conditions and may result in the permanent suspension of all associated accounts and forfeiture of any balances. If you've forgotten your login details, use the password reset function or contact tbjili support rather than creating a new account.

tbjili may suspend or restrict an account for several reasons, including: incomplete KYC verification, suspected underage access, suspected fraudulent activity, violation of the Terms & Conditions, or a self-exclusion request. If your account has been suspended and you believe it was done in error, please contact tbjili's support team with your account details and a copy of your valid ID. Our team will review your case and respond within 2–3 business days.
Deposits & Withdrawals

tbjili supports a range of payment methods popular with Filipino players:
  • E-wallets: GCash, Maya (PayMaya)
  • Bank Transfer: BPI, BDO, Metrobank, UnionBank, Landbank, PNB, Security Bank
  • Debit Cards: Visa and Mastercard debit cards linked to Philippine bank accounts
Please note: tbjili does not accept credit cards for gambling deposits, in compliance with Philippine regulations. Cryptocurrency deposits are also not accepted.

The minimum deposit on tbjili is ₱100 for most payment methods including GCash and Maya. For bank transfers, the minimum deposit may be slightly higher depending on your bank's own transfer limits. There is no maximum deposit limit set by tbjili itself, though your chosen payment provider may impose their own daily or transaction limits. All deposits are processed in Philippine Peso (PHP).

Withdrawal processing times on tbjili vary by method:
  • GCash / Maya: Usually within 24 hours after approval
  • Bank Transfer (BPI, BDO, Metrobank, etc.): 1–3 business days
  • Debit Card: 2–5 business days depending on your issuing bank
Before your first withdrawal, your KYC verification must be fully approved. tbjili's finance team reviews all withdrawal requests during business hours (Monday to Friday, 9AM–6PM Philippine Standard Time). Withdrawals submitted on weekends or public holidays are processed on the next business day.

A withdrawal may be delayed for several reasons: your KYC verification is still pending, you have an active bonus with unmet wagering requirements, the withdrawal amount exceeds your daily limit, or additional security checks are required. If your withdrawal has been pending for more than 3 business days without any update, please contact tbjili's support team with your transaction reference number. We'll investigate and resolve it as quickly as possible.

tbjili does not charge any fees on deposits or withdrawals from its side. However, your payment provider — whether GCash, Maya, or your bank — may apply their own transaction fees or service charges. We recommend checking with your payment provider before initiating a transaction. All amounts shown in your tbjili account are in Philippine Peso (₱).
Bonuses & Promotions

tbjili offers a welcome bonus for new Filipino players upon their first qualifying deposit. The bonus is credited to your account automatically once your deposit clears and your KYC verification is complete. Specific bonus amounts and percentages are displayed on the tbjili promotions page and may change from time to time. Always read the full bonus terms before claiming — pay particular attention to the wagering requirements, eligible games, and expiry period.

Wagering requirements (also called playthrough requirements) specify how many times you must bet your bonus amount before you can withdraw any winnings derived from it. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Not all games contribute equally — slots typically contribute 100%, while table games and live casino may contribute less. Check the specific bonus terms on tbjili for exact contribution rates.

Yes. If you no longer want to complete the wagering requirements for an active bonus, you can forfeit it from your tbjili account settings under the Bonuses section. Be aware that forfeiting a bonus will also remove any bonus-derived winnings that have not yet been converted to real money. Once forfeited, a bonus cannot be reinstated. If you're unsure, contact tbjili support before making a decision.
Games & Platform

tbjili offers a wide variety of games to suit every type of Filipino player:
  • Slots: Hundreds of video slots from leading providers, with varying themes, paylines, and RTP rates
  • Live Casino: Real-time live dealer games including baccarat, roulette, blackjack, and sic bo
  • Sports Betting: Football, basketball (PBA and NBA), boxing, UFC, and more
  • Bingo: Online bingo rooms with multiple card options and jackpot prizes
  • Dice Games: Fast-paced dice-based games with simple rules and quick results
The full game library is accessible on both desktop and mobile browsers — no app download required.

Yes, tbjili is fully optimised for mobile play. You can access the full tbjili platform directly through your mobile browser — whether you're using Android or iOS — without needing to download a separate app. The mobile experience includes all games, account management features, deposit and withdrawal functions, and responsible gaming tools. For the best experience, use an up-to-date version of Chrome, Safari, or Firefox on your device.

All games on tbjili use certified Random Number Generator (RNG) technology to ensure that every outcome is completely random and independent of previous results. tbjili's game providers are regularly audited by independent testing laboratories to verify RTP (Return to Player) rates and RNG integrity. Live casino games are streamed in real time from professional studios with trained dealers, providing full transparency. tbjili is committed to fair play for all Filipino players.
Account Security

To reset your tbjili password, go to the tbjili Login page and click Forgot Password. Enter the email address associated with your account and you'll receive a password reset link within a few minutes. Click the link in the email and follow the instructions to set a new password. If you don't receive the email, check your spam or junk folder. For further assistance, contact tbjili support with your registered email address and a copy of your ID.

tbjili uses industry-standard SSL (Secure Socket Layer) encryption to protect all data transmitted between your device and our servers. Your personal information is stored securely and is never sold to third parties. Financial transactions are processed through secure, PCI-compliant payment gateways. tbjili also employs fraud detection systems that monitor accounts for suspicious activity around the clock. For full details on how we handle your data, please review our Privacy Policy.

If you suspect that someone else has accessed your tbjili account without your permission, take these steps immediately:
  • Change your tbjili password right away using the Forgot Password function
  • Change the password of the email account linked to tbjili
  • Contact tbjili support immediately and report the suspected unauthorised access
  • Request a temporary account freeze while the matter is investigated
tbjili's security team will investigate and take appropriate action. Never share your login credentials with anyone, including people claiming to be tbjili staff — our team will never ask for your password.
Responsible Gaming

tbjili provides a full suite of responsible gaming tools accessible directly from your account. Log in and go to Account Settings → Responsible Gaming. From there you can:
  • Set daily, weekly, or monthly deposit limits (takes effect immediately)
  • Set session time limits to cap how long you play per day
  • Activate a cooling-off period of 24 hours, 7 days, or 30 days
  • Request self-exclusion for 30, 90, or 180 days — or permanently
For more information, visit our dedicated Responsible Gaming page. Remember: Gambling is addictive. Know when to stop.

The minimum age to register and play on tbjili is 21 years old, in accordance with Philippine law and PAGCOR's regulatory requirements for online casino gaming. All players must complete identity verification (KYC) to confirm their age before any real-money play is permitted. Accounts found to belong to players under 21 are immediately suspended. If you know of a minor attempting to access tbjili, please report it to our support team immediately.

If you feel that gambling is negatively affecting your finances, relationships, or mental health, please reach out for help. tbjili encourages all players to use our self-exclusion tools as a first step. You can also speak with a trusted family member or friend, or seek professional counselling. PAGCOR's responsible gaming framework provides guidance and resources for Filipino players experiencing gambling-related difficulties. You are not alone — help is available. Gambling is addictive. Know when to stop. Visit our Responsible Gaming page for the full list of tools and guidance.
Still have questions? If you couldn't find the answer you were looking for, tbjili's support team is available 24/7. You can also browse our About Us page or review our Terms & Conditions for more detailed information.

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